TERMS & CONDITIONS OF SALE FOR WESELLMATS.COM
By ordering from this website, you agree to our store policies and the Terms and Conditions of sale as follows:
PAYMENT, PRICING, & PROMOTIONS
Purchases require your name, address, email address, phone number, and credit card information if paying by credit card. We never exchange email addresses or phone numbers with anyone. They are used only to contact you if there is some question about your order. Our secure handling of credit card information is covered in the security information that follows.
WeSellMats.com accepts Visa, Master Card, Discover, American Express, PayPal and Amazon Payments. Payment must be made at the time of purchase and you will receive a confirmation email as record of your purchase. Promotions are regularly available through our online store, typically redeemed by entering a coupon code in the appropriate field on the shopping cart page. All available sales/promotions MUST be redeemed at the time of sale and may not be redeemed retroactively. Coupon codes have some exclusions.
SHIPPING & DELIVERY
Eligible products may receive free ground shipping to destinations within the 48 United States. These orders will ship by the carrier of Kenmissyr, LLC's choosing, which may be FedEx, the USPS, or another appropriate service. Unfortunately, we do not ship internationally, to Alaska, Hawaii, Puerto Rico, or other US Territories.
We ship Monday - Friday except on major holidays. Due to current COVID-19 delays, delivery times may be a little longer than normal. Do not use delivery addresses for buildings that may be closed due to the current COVID-19 provisions (example: schools, gyms, convention centers). Most orders are processed and shipped within 2 business days if placed before 9am EST. Placing an order after 9am EST could take 3 business days. Most orders ship FedEx Ground, although a few smaller items are shipped through USPS First Class.
Kenmissyr, LLC does not guarantee same-day order processing regardless of the shipping service level purchased.
*For EZ Flex products: Orders of 4 or more mats may require additional shipping time.
New merchandise in original packaging may be returned for any reason within 30 days of delivery. Damaged items must be reported within 5 days of delivery. All returned goods will be assessed a 15% re-stocking fee.* Buyers are responsible for all return shipping charges. Refunds will be issued upon receipt of the returned item(s). Original shipping charges, if any, are non-refundable. We Sell Mats will assume responsibility for return shipping costs only if the return request is a result of our error. Seller errors include, but are not limited to, shipping an item other than what was ordered or shipping to an address other than the one indicated on the order. You must report seller errors within 14 days of delivery. Gift Certificates are non-refundable.
Customers may request a return authorization by calling customer service at 704-799-9947 Monday-Friday from 9am to 5pm EST. Alternatively, Customers may contact us by sending an email to firstname.lastname@example.org, making sure to reference the original order number and the reason for return. All customers are encouraged to retain the original shipping package as it is the most suitable container for return shipments.
Items sold by We Sell Mats are intended for end-user customers only. Only end-user customers are covered under our Return Policy. Businesses which purchase items for commercial use or for resale are not covered by our Return Policy.
*Jovian Air Inflatable products are covered under a 2 year manufacturer warranty. The warranty covers defects in workmanship and materials and begins on the date of purchase. You will need to retain your emailed order confirmation for proof of purchase. The warranty is void if the product has damage from knives, splinters, rocks/stones, pet claws, or other sharp objects. This warranty does not cover defects attributed to, or resulting from, normal wear and tear or product parts that are not genuine original parts (including non-Jovian air pumps), as well as damage resulting from any of the following: negligent use or misuse of the product; use with improper voltage or inflation levels; commercial, educational or instructional use of the product; and use contrary to the operation instructions. Further, the warranty does not cover an Act of God, such as fire, flood, etc. Notice: It is the nature of an inflatable product to stretch and contract over time due to various conditions. If your product loses air while inflated, this is NOT necessarily a defective issue. Simply pump additional air into the product to fully re-inflate.
*No returns accepted on Zephyr by AirTrack™ mats, EZ Flex mats, PVC tiles, custom order rubber flooring, pole or wall pads, or Husky cleaner. No returns on closeout items.
Kenmissyr, LLC offers you the choice to checkout as a Guest or to create a customer account. Those who create a customer account will have the ability to log-in to the site and view their order progress as well as track their package after shipment.
DISCLAIMER AND JURISDICTION
KENMISSYR, LLC DISCLAIMS ALL WARRANTIES WITH REGARD TO THE INFORMATION PROVIDED ON THIS WEB SITE OR OTHER SITES "HOT LINKED" TO THIS SITE, INCLUDING ALL EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL KENMISSYR, LLC BE LIABLE FOR ANY DIRECT, INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL DAMAGES, OR PUNITIVE DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, BUSINESS INTERRUPTION, SALES, OR PROFITS, WHETHER IN A CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, ARISING OUT OF ACCESS TO, USE OF, OR IN CONNECTION WITH THE USE, INABILITY TO USE, ACCURACY, SUITABILITY, OR PERFORMANCE OF THIS INFORMATION, EVEN IF KENMISSYR, LLC IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
WESELLMATS.COM (THE "SITE") IS CONTROLLED BY KENMISSYR, LLC FROM OUR OFFICES WITHIN THE UNITED STATES OF AMERICA. IF YOU CHOOSE TO ACCESS THE SITE FROM LOCATIONS OUTSIDE THE U.S., YOU DO SO AT YOUR OWN RISK AND YOU ARE RESPONSIBLE FOR COMPLIANCE WITH APPLICABLE LAWS. YOU MAY NOT USE OR EXPORT ANYTHING FROM THE SITE IN VIOLATION OF U.S. EXPORT LAWS AND REGULATIONS OR THESE TERMS. THESE TERMS AND ALL PERFORMANCES AND CLAIMS OF EVERY NATURE (INCLUDING WITHOUT LIMITATION, CONTRACT, TORT, AND STRICT LIABILITY) RELATING IN ANY WAY TO ANY ASPECT OF THE SITE WILL BE GOVERNED BY THE STATE OF NORTH CAROLINA, U.S.A., WITHOUT REGARD TO CONFLICTS OF LAW RULES. IN THE EVENT OF ANY DISPUTE REGARDING THIS WEB SITE, THE PARTIES IRREVOCABLY CONSENT TO EXCLUSIVE PERSONAL JURISDICTION AND VENUE IN THE COURTS IN IREDELL COUNTY, NORTH CAROLINA, IN CONNECTION WITH ANY DISPUTE ARISING UNDER A STATE CLAIM INVOLVING THIS AGREEMENT OR WEB SITE AND TO THE FEDERAL DISTRICT COURTS, WESTERN DISTRICT OF NORTH CAROLINA, IN CONNECTION WITH ANY DISPUTE ARISING UNDER A FEDERAL CLAIM INVOLVING THIS AGREEMENT OR THE SITES. YOU HEREBY WAIVE ANY CLAIM OR DEFENSE THAT SUCH FORUM IS NOT CONVENIENT OR PROPER, AND CONSENT TO SERVICE OF PROCESS BY ANY MEANS AUTHORIZED BY NORTH CAROLINA OR FEDERAL LAW.